With the addition of these advanced technologies, we’re able to communicate seamlessly in real time inter-store or between showrooms, with a single staff member or the whole team at once, which provides chain-wide awareness instead of being siloed.”Įach associate wears a Bluetooth earpiece and carries an iPad bag with the wireless button Velcroed to the handle or to a belt loop, leaving hands free to perform multiple tasks at once. Rich Quarantello, CITY Furniture’s Managing Director of Retail Operations explains, “At any given time, the store may have 40 to 60 sales associates on the floor. Now, when customers come in with questions, rather than risk losing a sale while associates search for answers, Zello instantly connects team members as well as stores. To address the issue, CITY piloted a new solution at select locations using a combination of iPads, the Zello instant voice messaging app, and wireless push-to-talk buttons from Pryme.Īfter a successful launch, iPads with the Zello app and Pryme PTT Super Mini Buttons were deployed to every CITY Furniture location. Traditional communication methods left customers waiting while sales associates searched for answers or additional resources.
Monitor app ratings on App Store and Google Play and respond as neededįacilitate and moderate the technical support forums and communityĢ years experience with online community managementĮxperience launching community initiatives (e.g.CITY Furniture, a Florida based retail chain, reports that it was determined to find a better way to communicate with their 2,400+ sales associates spread over half a million square feet of showroom space. Respond to blog comments, Facebook messages, direct messages in Twitter, etc Review reported messages, profile pictures, channel images for violations of terms of service Stay up-to-date with the latest industry and digital trendsīuild relationships with the online communityĪct as subject matter expert with regard to product features applicable to our consumer-facing appsĬreate both outside-facing and internal training materials in the form of videos and documentation to help spread knowledge of Zello products and their uses Share your insights for creating a better ecosystem with the team.Īnswer questions and reproduce reported problems. Resolve conflicts between users as they arise Support a thriving community of users excited to communicate with live voice You will help to redefine Zello’s community engagement protocols and map success metrics pertaining to community health and moderation You will have a hand on the community’s pulse, recognizing users’ concerns, ideas, and needs for additional education about current features, using that information to make recommendations internally on behalf of the user base. You will be a product expert, have communicated with a number of users and have a firm understanding of our user base and use cases.
#ZELLO SUPPORT OFFLINE#
A person in this role will be a tech savvy ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community as well as help answer user questions as necessary. We are looking for a self-driven, enthusiastic and hands-on Community Support Associate, who will be responsible for engaging Zello users through multiple social media platforms and Zello channels in an effort to increase engagement with Zello’s products overall. We’re the industry leader, helping transportation/fleet management organizations, retail associates, paramedics, nurses, hospitality workers, and construction crews stay connected and get work done! As a company, Zello is bootstrapped, has strong product-market fit, and is now accelerating its growth across a multi-billion dollar market.Īs a global leader, Zello supports millions of communities around friends and family, common interest, making friends, or for urgent communication around weather or political events. With over 150 million users, we turn any phone into a walkie talkie and provide a complete communications ecosystem for frontline organizations.
Zello builds technologies that connect and protect frontline workers, a staggering 80% of the global workforce.
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